FAQ

  • How much is shipping??  $10 worldwide flat-rate :))))

 

  • Do you do commissions?  No, generally I don’t do one-off commissions for people but if, for example,  there is a ring you like in my collection but would prefer a different stone or you want a different size than what I have in stock then yes, for sure!  You can just email me your request.

 

  • What other stones do you have and will the ring be the same price?  I can do pretty much any stone on request for the King Rings, please email me for details.  Pricing may be more expensive depending on the stones used.

 

  • Are your stones genuine gemstones?  Yes, only natural gemstones are used, no lab-created or cz stones thanks!

 

  • Do you do refunds?  No sorry, we cannot do refunds unless of course there is a genuine fault with the item.  We are happy to re-size your ring if the one you’ve ordered doesn’t fit (fingers can be tricky!)  and if you are buying for someone as a gift we are happy to offer an exchange policy just incase.Please note exchanges apply for online purchases only.

 

  • Exchange Policy?  If you are buying a piece of Gaia Jewellery as a gift for someone but aren’t sure they’ll like it, we are happy to offer an exchange policy where the item can be returned and swapped for another or a store credit given.   This only applies if the exchanged item is in new, unused condition and in original packaging.

 

  •  I have an allergy to certain metals, what is your jewellery made from?  Gaia Jewellery only uses high quality materials.  My jewellery is cast in solid sterling silver (no plating!) or solid bronze that is finished with a clear laquer so it will resist tarnishing.  The chains used are either solid sterling silver (not plated!) or brass.